Recover carts. Confirm orders. Right in WhatsApp.
Piaflo connects your Shopify store to your WhatsApp Business number. Ready-made flows remind shoppers who left checkout, ask cash on delivery customers to confirm, and keep every buyer posted, while you pay Meta directly with no markup.
Free plan included · Connect in 10 to 15 minutes · No code
Sales slip away when nobody follows up
Your store does the hard work of bringing people to checkout. Then the conversation stops, and these three leaks stay open.
Checkouts left halfway
A shopper fills in their details, gets interrupted and closes the tab. Without a timely reminder, that cart is simply forgotten.
Cash on delivery orders nobody confirmed
Wrong addresses, duplicate orders and changed minds ship anyway. You pay the shipping twice when the parcel comes back refused.
"Where is my order?"
Customers who hear nothing after buying write in to ask. Your team answers the same question again and again instead of selling.
How it works
From install to first message, the same day.
Connect your WhatsApp number
A Meta window guides you through it in 10 to 15 minutes. Keep using the WhatsApp Business app on your phone, or pick a dedicated number.
Read the setup guide →Turn on a recipe
Pick a ready-made flow such as abandoned checkout or COD confirmation. Piaflo submits its message templates to Meta in English and French for you.
Watch the orders come back
Every link in your messages is tracked, so the dashboard shows the orders and revenue each flow brings back, next to the estimated Meta cost.
Everything your store needs on WhatsApp
Automations for the moments that matter, a shared inbox for real conversations, and consent handled inside Shopify.
A visual flow builder
Drag triggers, waits, conditions, discount codes and order actions onto a canvas. Start from a recipe or from a blank page, then publish when the checks pass.
ready-made recipes
- Abandoned checkout recovery
- Cash on delivery confirmation
- Order confirmation
- Shipping update
- Order cancelled
- Welcome new subscribers
- Review request
Abandoned checkout recovery
A reminder 30 minutes after the shopper leaves, then a one-time discount code the next day if they still have not ordered. The flow stops as soon as they buy.
Cash on delivery confirmation
Every COD order gets Confirm and Cancel buttons. Confirmed orders are tagged, cancelled ones are cancelled and restocked, silent ones are flagged after 24 hours.
Campaigns to Shopify segments
Send a promotion to any customer segment you already use in Shopify. Only subscribed contacts receive it, and you see the estimated Meta cost before sending.
A shared inbox
Reply to customers next to their Shopify orders and tags. When a teammate answers, the automated flow for that customer pauses.
Opt-in popup and chat button
Collect WhatsApp subscribers with an unchecked consent box on your store, plus QR codes and links for packaging and social posts.
Meta fees at cost, no markup
You add your card in your Meta business account and Meta bills you directly at its official rates. Piaflo never touches that money.
Start free, upgrade when the flows pay off
Every plan sends unlimited messages from Piaflo's side. You only pay Meta for what it delivers.
Free
- WhatsApp order and shipping updates
- Shared inbox (1 seat)
- WhatsApp chat button
- Meta fees at cost, no markup
Order updates only
Start freeStarter
- Everything in Free
- Abandoned checkout and COD flows
- Ready-to-use flow recipes
- Campaigns to Shopify segments
- 2,500 subscribed contacts
- Opt-in popup and QR links
Growth
- Everything in Starter
- All recipes and unlimited custom flows
- A/B testing
- Shopify Flow integration
- 15,000 subscribed contacts
- 5 inbox seats
Pro
- Everything in Growth
- Unlimited contacts
- AI replies and copywriting
- Up to 3 WhatsApp numbers
- 13-month history
- Onboarding call
14-day free trial on paid plans. Prices in USD, billed by Shopify. WhatsApp message fees are billed by Meta directly to your WhatsApp Business account at Meta's official rates; Piaflo adds no markup.
Frequently asked questions
Do I keep my WhatsApp number?
Yes. The number and the WhatsApp Business account are created in your own Meta business portfolio and belong to you. You can disconnect Piaflo at any time and keep the number, move it to another tool or put it back in the WhatsApp Business app.
Can I keep using the WhatsApp Business app on my phone?
Yes, this is called coexistence. Connect the number you already use in the WhatsApp Business app and keep replying from your phone, while Piaflo sends the automated messages from the same number. Messages you send from your phone also appear in the Piaflo inbox. Coexistence depends on your country; if it is not offered for your number, you can connect a dedicated number instead.
Who pays the Meta fees?
You pay Meta directly, with a card added to your Meta business account, at Meta's official rates. Piaflo adds no markup and never handles that money. Meta charges per delivered template message, and the price depends on the message category and the customer's country. Piaflo shows an estimate before each campaign and the actual cost in your stats. Your Piaflo subscription is billed separately by Shopify.
Is it GDPR compliant?
Piaflo is built to help you comply. Your data is hosted in the EU, in Germany. Marketing messages only go to subscribed contacts, each consent is stored with its date, text and page as proof and synced to the customer's WhatsApp consent in Shopify, and a customer who replies STOP is unsubscribed immediately. You are the data controller and Piaflo acts as your processor under our data processing agreement.
How long does it take to set up?
Connecting your number takes 10 to 15 minutes in a window run by Meta. Meta usually approves the message templates of a recipe within minutes and always within 24 hours. The review of your display name takes a day or two but does not block sending, so most stores send their first messages the same day.
What happens if I uninstall?
Your active flows are paused and pending messages and scheduled campaigns are cancelled right away. Your WhatsApp number and account stay yours. Shopify then sends a data deletion request 48 hours after the uninstall, and Piaflo permanently erases your store's data.
Will my customers see "Piaflo"?
No. They see your shop's display name and your number, exactly like a conversation with your team.
More questions about connecting your number? Read the setup guide →
From the blog
All articles
Your customers reply. Your flows do the rest.
Install Piaflo for free, connect your number and switch on your first recipe today.
Install free on Shopify